Privacy Policy
At Avnir, LLC, we take the privacy and security of your information seriously. This privacy statement (“Privacy Statement”) will explain how Avnir, LLC ("Avnir", "we", "our", "us") handles your personal data. "Personal Data," as used in this Privacy Statement, is information that identifies or can reasonably be linked directly or indirectly to an identifiable person. The privacy practices and standards detailed in this Privacy Statement apply to all data subjects globally, unless specifically noted otherwise. In particular, this Privacy Statement will touch on the following sections:
- What Personal Data Does Avnir Collect About Me?
- What Personal Data is Not Collected by Avnir?
- How Does Avnir Use My Personal Data and Our Legal Basis for Processing?
- With Whom Does Avnir Share My Personal Data?
- How Does Avnir Secure My Personal Data?
- What Are My Rights and Choices Regarding Personal Data?
- U.S. State Privacy Rights
- Other Important Privacy Information
This Privacy Statement applies to the Avnir websites ("Websites"), Avnir.com, Avnir.ai, all related subdomains, and Avnir software products and services (collectively, "Services").
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Introduction
Updated 22 May 2024
The categories of Personal Data collected by Avnir change depending on the Services you use and whether those Services are free or paid. We have described below which Services correlate with the processing in each Personal Data category.
Information You Provide Directly
We collect the Personal Data you provide to us, for example:
Account Information: When you register for an account with Avnir, we collect information that identifies you such as your name, username, email address, country and/or region, and password. This is collected for free and paid users of the SaaS product.
Profile Information: We collect information that you voluntarily provide in your user profile; this may include your public avatar (which may be a photo), additional email addresses, company/organization name, job title, country, social media handles, and biography. Please note this information may be visible to other users of the Services, although you can limit the visibility of certain profile fields through your account and profile privacy settings. This is collected for free and paid users of the SaaS product.
Payment and Identity Verification Information: If you purchase a paid subscription from Avnir, we will collect payment information from you that may include your name, billing address and credit card or bank information. We may also use your credit card information and telephone number to verify your identity and prevent abuse of our SaaS product and Services. Please note that Avnir does not directly process or store your entire credit card number, but we do direct that information to our third-party payment processors for processing. This is collected for paid users of the SaaS product.
Contact Information: If you request Avnir to contact you, or sign up for marketing materials, events, or participate in user research and development, Avnir may collect information such as name, address, email address, telephone number, company name, and size of company. This may be collected through the Websites, such as through our live video and chat function on our marketing pages or during account registration.
Content you provide through the use of the Services: Examples of content we collect and store include but are not limited to: the summary and description added to your profile, relationship notes, relationship commits, profile metadata, activity data, comments, and any inputs and outputs generated by Artificial Intelligence (“AI”) and Machine-Learning (“ML”) powered features. Content also includes any files and links you upload to the Services. This is collected for the free and paid users of the SaaS product.
Customer Support and Professional Services Information: If you contact Avnir customer support or receive professional services, we will collect information about you related to your account and to the requests you are making or the services being provided. Customer Support information is collected through the Websites, such as the Avnir Forum and the Avnir Support Portal.
Call Recordings: We may record and transcribe Avnir webinars, trainings, and online events. In addition, we may record and transcribe sales calls hosted on various videoconferencing technologies to enable our sales and support teams to share conversational insights, create training and presentations, and improve their internal processes.
Other Content You Submit: We may also collect other content that you submit to our Services. For example: feedback, comments and blog posts, or when you participate in any interactive features, surveys, contests, promotions, prize draws, activities or events. When you participate in interactive channels, we may collect and process information for demographic analysis. Such collection is not tied to any specific products, but may be collected through the Websites.
Information about Your Use of the Services We Collect Automatically
We may collect certain Personal Data automatically through your use of the Services, for example:
Device Information and Identifiers: When you access and use our Services, we automatically collect information about your device, which may include: device type, your device operating system, browser type and version, language preference, IP address, hardware identifiers, and mobile IDs. We may also derive your approximate location from this information, including country, city, state and postal code. This information may be collected through any use of the Services.
Subscription Data: We may automatically collect information about the number of active users, licensing timetables, historical user count, and IP address. This is collected for the SaaS products.
Customer Product Usage Information: We may automatically collect Customer Product Usage Information to gather insights into the success of stages and features, track how value is delivered through the use of the Services, help generate optimal customer implementation of the Services, and understand end-to-end user behavior. Depending on the category of Customer Product Usage Information collected, the metrics are stored in an aggregated and/or pseudonymized format. This is collected for the free and paid users of the SaaS products.
Website Usage Data: When you visit our Websites, we automatically log information about how you interact with the sites, such as the referring site, date and time of visit, and the pages you have viewed or links you have clicked. For our Websites, Avnir uses session replay, which captures a de-identified log of the marketing Websites that you visit.
Cookies and Similar Tracking Technologies: Avnir uses cookies and similar technologies to provide functionality, such as storing your settings, and to recognize you as you use our Services. In addition, we use cookies to gather information to provide interest-based advertising which is tailored to you based on your online activity. Please review our Cookies Policy [ADD LINK TO COOKIE POLICY] to learn about our practices and the controls we provide you.
Email Engagement Information: When we send you emails, they may include technology such as a web beacon, that tells us your device type, email client, and whether you have received and opened an email, or clicked on any links contained in the email.
Third-Party Integrations: The Services allow for integrations with third-party applications and third-party extensions, such as LinkedIn and LinkedIn Sales Navigator. Further, the Services may contain buttons, links, tools and content from third-party services, such as Meta, LinkedIn, and X. We may collect information about your use of these integrated applications and extensions, and when you see or interact with these integrations some information may be automatically sent to these third-party companies. However, any third-party integrations’ policies and procedures are not controlled by Avnir, and this Privacy Statement does not cover how third-party integrations use your information. We recommend you read the privacy statements of any third-party companies before connecting to or using their applications or services.
Information from Third-Parties and Partners
We may collect Personal Data from other parties in the following ways:
Vendors and Partners: We may receive information about you from third-parties such as vendors, resellers, partners, or affiliates. For example, we receive information from our resellers about you and your orders, or we may supplement the data we collect with demographic information licensed from third-parties in order to personalize the Services and our offers to you. Likewise, our sales, marketing, and recruiting teams may receive access to third-party databases containing information to enrich and cleanse business contacts and other corporate data, which may include your email, phone number, and general geographic location through reverse IP lookup services. We may also receive social listening data from companies that monitor public social media posts.
Third-Party Services: Avnir allows you to sign up for/in to our Services using third-party accounts, such as LinkedIn or Google. When you give permission for this to happen, Avnir will receive information about you from your third-party account, such as name, email address, location and demographic information. In addition, Avnir allows you to connect the Services through third-party applications, like Microsoft. As part of this interaction, third-party applications may send Personal Data to Avnir in accordance with the privacy settings of the third-party service. This Personal Data may include contact information, location, chat commands, and information related to your Avnir projects.
Other Users of the Services: Other users of the Services may provide information about you when they make connections, relationship notes, relationship commits, and sharing relationship details, or we may receive information when you are designated as a representative or administrator on your company's account.
When you are asked to provide personal data, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain products or features, those products or features may not be available or function correctly.
Information Processed by AI-Powered Features
To provide these features, Avnir may transmit your code, supporting contextual information, and other prompts you submit to the Services to third-parties, such as knowledge graph modeling service providers. Further, Avnir may collect AI prompts and output to debug and troubleshoot the services and enforce our Website Terms of Use. We may also collect first-party usage data related to AI-powered features for the purposes of identifying and developing product improvements and assessing features engagement. However, we will not use your AI-inputs to train any language models without your instruction or prior consent. This data may be collected in the SaaS products where AI-features are enabled.
What Personal Data Does Avnir Collect About Me?
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What Personal Data is Not Collected By Avnir?
Avnir does not intentionally collect sensitive Personal Data, such as social security numbers, genetic data, health information or religious information. Although Avnir does not request or intentionally collect any sensitive Personal Data, we realize that users might store this kind of information in an Avnir Relationship Commit or Relationship Note.
Avnir does not intentionally collect the Personal Data of individuals that are stored in users' commits, notes or other free-form content inputs. If Personal Data is stored in a user repository then the repository owner is responsible for its processing.
If you are a child under the age of 13, you may not have an account. Avnir does not knowingly collect information from, or direct any of our Services to, children under 13. If we learn or have reason to suspect that a user is under the age of 13, we will close the child's account.
Avnir collects and processes each category of Personal Data for the purposes listed in the tables below.
When our processing is subject to international laws, including but not limited to the General Data Protection Regulation ("GDPR") that governs individuals located in the European Economic Area ("EEA"), we have attributed one of the legal bases enumerated under the GDPR to the “Purpose of Processing” activity. To the extent a jurisdiction allows for different legal bases than those enumerated under GDPR, we will apply only those appropriate legal bases to the purposes of processing as required under applicable law.
Performance of a Contract:
We use your Personal Data to provide the Services you have subscribed to, and to complete and administer the contract you have entered into with Avnir, which includes the Subscription Agreement, the Website Terms of Use, event and training agreements and any agreement to process payment information. The purposes of processing and the categories of information used under this lawful basis are described below:
| Purpose of Processing | Personal Data Category |
|---|---|
| To create your account, identify and authenticate your access to the Services and provide you with the Services you have requested |
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| To process your payment for the Services you have purchased |
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| To provide Customer Success Services for the successful adoption of the Services |
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| To conduct user research and development |
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| To send you important information, such as notifications about changes to the Services |
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| To provide you a forum to comment on or discuss the Services |
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| To create digital productions and to manage online or in-person events |
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| To provide trainings and learning opportunities |
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| To enable partners to register, track deals and provide support, or to share information with our partners when you attend a joint event |
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| To respond to your requests for customer support |
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| To improve the security of and troubleshoot our Services, as necessary to perform the contract governing your use of our applications or to communicate with you |
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| To enforce the Terms of Use, Acceptable Use Policy and other legal terms that govern our Services |
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Consent:
We may use your Personal Data, with your consent, for specific purposes such as marketing, surveys, call recordings and research. You may withdraw your consent for the specific purpose or object to the processing of your Personal Data at any time. The purposes of processing and the categories of information used under this lawful basis are described below:
| Purpose of Processing | Personal Data Category |
|---|---|
| To understand how our Services are used and to improve our Services |
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| To provide Customer Success Services for the successful adoption of the Services |
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| To provide personalized experiences through the Websites and Services and manage use of tracking technologies |
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| To conduct user research and development |
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| To send you information you have requested, such as information requested through our live-chat function |
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| To send you advertising, marketing content, offers, promotions, newsletters, surveys or other information through email, phone call and third-party messenger applications |
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| To create digital productions and to manage online or in-person events |
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| To provide trainings and learning opportunities |
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| To enable partners to register, track deals and provide support, or to share information with our partners when you attend a joint event |
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Compliance with a Legal Obligation:
We may use your Personal Data in connection with legal claims, regulatory compliance and audits. The purposes of processing and the categories of information used under this lawful basis are described below:
| Purpose of Processing | Personal Data Category |
|---|---|
| To create your account, identify and authenticate your access to the Services and provide you with the Services you have requested |
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| To process your payment for the Services you have purchased |
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| To detect, prevent, or otherwise address fraud and abuse to protect you, Avnir and third-parties |
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| To comply with our legal obligations, including export, privacy and security regulations |
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| To protect the rights, safety and property of Avnir, you or any third-party |
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Legitimate Interests:
We rely on our legitimate interests or the legitimate interests of a third-party, such as our users, when they are not outweighed by your interests or fundamental rights and freedoms. You may object to the processing of your Personal Data for these purposes at any time. The purposes of processing and the categories of information used under this lawful basis are described below:
| Purpose of Processing | Personal Data Category |
|---|---|
| To understand how our Services are used and to improve our Services |
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| To provide Customer Success Services for the successful adoption of the Services |
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| To administer and maintain our Websites |
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| To send you important information, such as notification about changes to the Services |
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| To send you information you have requested, such as information requested through our live-chat function |
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| To send you advertising, marketing content, offers, promotions, newsletters, surveys or other information through email, phone call and third-party messenger applications |
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| To provide you a forum to comment on or discuss the Services |
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| To provide search indexing of user profiles and contributions |
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| To create digital productions and to manage online or in-person events |
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| To provide trainings and learning opportunities |
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How Does Avnir Use My Personal Data and Our Legal Basis for Processing?
We work hard to protect your Personal Data. We employ administrative, technical, and physical security controls where appropriate, to protect your information from unauthorized access or destruction.
Except to host the Services, Avnir does not process Personal Data in private groups or projects unless the following situations arise: to maintain security or to remediate a security incident; to scan for malware and vulnerabilities that violate the Website Terms of Use; to comply with our legal obligations; to ensure the availability of the Services; to provide support to a repository owner upon request; or on the basis of your consent.
Data Retention
In order to protect your Personal Data, Avnir will only retain your Personal Data for as long as your account is active or as needed to perform our contractual obligations, provide you the Services, comply with legal obligations, resolve disputes, preserve legal rights or enforce our agreements.
Avnir reserves the right to delete inactive accounts, projects, namespaces, and associated content. Avnir may deem an account, project, or namespace inactive based on various criteria, including, but not limited to, the account creation date, the last time there was a valid log-in, and the date of the last contribution. If we plan to delete your account or projects, we will provide advance notice by sending a message to the email address registered to your account. Avnir encourages you to utilize your account on occasion to avoid the risk of being deemed inactive. If you use Avnir’s chatbot feature on our Websites, a transcript of your live chat will be retained for 12 months.
How Does Avnir Secure My Personal Data?
You have the right to access, correct, restrict or delete your Personal Data, and to port your Personal Data to another company. While these rights may vary by jurisdiction, Avnir provides you with the same rights and choices, no matter where you live. We provide these rights free of charge unless your requests are manifestly unfounded and excessive.
You may exercise your choices and rights as follows:
To opt out of marketing communications: You may opt-out of email marketing by clicking the “unsubscribe” link located at the bottom of any marketing email you receive or by visiting our preference center and unsubscribing. You may opt-out of telemarketing by asking our call agent to place you on our Do-Not-Call list or by visiting our preference center and unsubscribing. You may opt-out of messenger application communications, such as WhatsApp, by making a request through an in-app message or visiting our preference center and unsubscribing from telemarketing. You may continue to receive transactional email messages about your account and the Service after you have unsubscribed.
To opt-out of Interest-based advertising: If you wish to opt-out of interest-based advertising, please visit the Cookies Policy to see your options.
Request a copy of your information: You may request a copy of the Personal Data that Avnir has about you.
Update your information: If you already have an account, you may access, update, or alter your user profile information by logging into your account and updating profile settings.
To delete your account: If you only want to delete your SaaS account, you may do so by logging into your account and going to the “Delete Account” option in your User Settings. If your intention is to delete your Personal Data across all systems, including your account, you need to fill out a Personal Data Request Form and select "Account Deletion (full)" in the "Request Type" dropdown menu. If your account is tied to a Company that has entered into a commercial relationship with Avnir, you will have to ask your Company administrator to remove your account from that corporate namespace before we can delete it. Once your account is no longer associated with that corporate namespace, Avnir will process your deletion request according to the process stated herein.
Be advised that if you share relationship details, notes and commits with other users by providing specific authorization, such details will fall outside the scope of your request for deletion. Avnir does not have the visibility into or the ability to delete your Personal Data across all shared relationships nor can we make such a communication to all third-parties on your behalf. As such, you must make your request to delete such repositories directly to those third-parties that you allowed to access your data.
To inform your Supervisory Authority: In the unlikely event you disagree with our handling of your request, you have the right to file a complaint with the competent supervisory authority in your jurisdiction.
Appeals: If you are located in a state or country where you are granted the right to appeal Avnir's resolution of a data subject rights request, we will provide specific information on how to appeal in our initial resolution letter to your request.
What Are My Rights and Choices Regarding Personal Data?
If you are a California resident or reside in a US-state that requires statutory privacy disclosures, please visit the U.S. State Privacy Rights Disclosures for a specific description of your privacy rights and collection practices.
U.S. State Privacy Rights
Artificial Intelligence (AI) & Machine Learning (ML)
Avnir does not leverage any customer data synced or connected to the digital platform from Google, Microsoft, Apple and/or LinkedIn, nor user-generated data within the digital platform, in any way to train, fine-tune develop or otherwise train any generalized AI and/or ML models.
The Avnir Digital Platform leverages data-driven logic and rules, algorithms, graph database components, content-based filtering, and social network analysis (SNA) to provide insights and recommendations to users based on their defined goals and desired outcomes.
Statement Changes
Avnir may change its Privacy Statement from time to time. When we do, we will update the date at the top of this Statement. If we decide to make a significant change to our Privacy Statement, we will post a notice of the update on the homepage of our Website. We may also provide notification via email of any material changes to our Privacy Statement.
Contact Us
Your information is controlled by Avnir, LLC. If you have questions or concerns about the way we are handling your Personal Data, please email our privacy office with the subject line "Privacy Concern" at DPO@avnir.com.
Other Important Privacy Information
We may share each of the categories of Personal Data we collect with the types of third-parties described below, for the following business purposes:
Sharing with Users and the Public: We may share your Personal Data with other users of the Services and with the public if you choose to make your SaaS Profile public. You have control over what information is public; however, your name and username will always be displayed. If you do not want to disclose your real name, please use a pseudonym or other alias in your profile and username. To change your settings, go to User Settings in your profile. You should also be aware that any information you share as part of a project, blog, website etc. may be publicly available and you should consider this carefully when interacting with the Services. Also, we may collect and share public community contribution metrics as part of our Evangelist Program.
Sharing with Managed Accounts and Administrators: If you have created an Avnir account with your corporate email address, we may share your Personal Data with your Company if your Company enters into a commercial relationship with Avnir. If this happens, then your use of the software and your account is subject to the terms and any data protection agreement between your Company and Avnir.
In the event you change the email address on your account from a corporate email address to a personal email address and, thereafter, your Company enters into a commercial relationship with Avnir, your Personal Data related to that account will not be shared with your Company. Avnir will not link an account to a Company based on retroactive use of a corporate email.
In addition, if you choose to become a member of a group, your username, email address, IP address, the date when access was granted, the date when access expires, your access role, and audit logs containing information related to your actions in the group will be shared with the owners of that group.
Sharing with Service Providers: We share your Personal Data with our service providers. These are companies who provide services on our behalf, including in the areas of cloud hosting, marketing, advertising, ad measurement, social engagement, analytics, support ticketing, credit card processing, Artificial Intelligence (AI) and Machine Learning (ML), security and other such similar services. These companies are subject to contractual requirements that govern the security and confidentiality of your information.
For example, we use analytics providers, such as Google Analytics and Google Signals, to help us understand the operation and performance of our Services and Stripe for payment, analytics and other business services. To learn how Google uses and shares data it collects through its services, please visit https://www.google.com/policies/privacy/partners/. You can learn more about Stripe and its processing activities via its privacy policy at stripe.com/privacy. In addition, please visit our Sub-Processors page [CREATE A SUB-PROCESSORS PAGE] to see the list of our Sub-Processors that we use in order to provide customer support, host the Services and provide key product features.
Sharing with Partners and Resellers: Avnir works with third-parties who provide sales, consulting, support and technical services for our Services. Where permitted and with your consent (if required), we may share your data with these partners and resellers.
Sharing with Affiliated Companies: Avnir will share information collected with companies owned and operated by us.
Sharing for Fraud and Prevention Abuse: We may share your information when we have a good faith belief that the disclosure is necessary to prevent fraud, abuse of our services, defend against attacks and to protect the safety of Avnir and our users. For example, we may share your name and phone number with service providers to facilitate an identity verification call or SMS text for fraud prevention.
Law Enforcement: Avnir may disclose Personal Data or other information we collect about you to law enforcement if required in response to a valid subpoena, court order, search warrant, a similar government order or when we believe in good faith that disclosure is necessary to comply with our legal obligations, to protect our property or rights or those of third-parties or the public at large.
Merger or Acquisition: We may share your Personal Data if we are involved in a merger, sale or acquisition of businesses or business units. If any such change of ownership happens, we will ensure that it is under terms that preserve the confidentiality of your Personal Data, and we will notify you on our website or by email before any transfer of your Personal Data.
Sharing Personal Data Across National Borders
Our Services are hosted in the United States and information we collect will be stored and processed on our servers in the United States. Our employees, contractors, affiliated organizations, service providers, and sub-processors that process Personal Data may be located in the United States or other countries outside of your home country. If you reside in the EEA, United Kingdom, or Switzerland, and we transfer information about you to a jurisdiction that has not been found by the European Commission to have adequate data protections, we will use available safeguards and legal mechanisms to help ensure your rights and protections, including using Standard Contractual Clauses or obtaining your consent.